About the Role
We are seeking talented Bilingual (French) B2B Customer Support Representatives to join our Customer Support, EMEA team.
Responsibilities
* Answer incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
* Take on complex technical questions and provide solutions
* Provide exceptional customer service and problem solve to turn frustrated clients into happy clients
* Maintain a high level of professionalism and establish a positive rapport with every client
* Balance problem solving and escalating more in-depth issues to the Tier 2 team
Requirements
* Associate's Degree in a technology-related field or 1+ years of Customer Service experience in the Technology industry
* Bilingual fluency in English and French
* Familiarity with Salesforce experience or similar technology
* Hands-on experience with Google Suite and MS-office tools
* Excellent communication and customer service skills
* Knowledge of technical troubleshooting
Preferred Qualifications
* Bachelor's Degree
* Knowledge of Keeper Security tools and applications
* Technical proficiency with smartphones, tablets and computers
What We Offer
* Onsite lunches