DescriptionWe are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services.
The Role:
Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business, and across the Local Authority user base. IT Operations is responsible for all operational run activities across Applications, Operational Technology, Service Management and Infrastructure.
The IT-OT (Operational Technology) team houses the Operational Technology skills necessary to ensure the implementation and availability of all IT-OT applications and infrastructure, including hardware, networks, data centre and disaster recovery. The IT-OT team plan and manage technical OT projects to renew and update the underlying OT infrastructure and safeguard UÉ OT systems by implementing robust security standards such as the Network and Information Systems Directive. The team play a critical role in the operation, integration and connectivity of systems such as the National Telemetry System, Leakage Management System, Operational Data Store and Enterprise Data Historian. The team manages and maintains these systems as befitting UÉ designation as an Operator of Essential Services.
Reporting to the IT-T Infrastructure Manager, the Operational technology Infrastructure Lead will be responsible for managing the day to day operational IT Infrastructure and services supporting UÉ, as well as collaborating on the transition of new or enhanced services from projects into operations.
Main Duties and Responsibilities:
Responsible for the smooth and efficient operation of OT WAN/LAN, Infrastructure, and related services as appropriate
Responsible for the management of a motivated and talented Infrastructure team
Lead and mentor a skilled team as required (both internal and external as appropriate), promote cross-functionality and guide the development of skills, competencies and capabilities within the team, ensuring no single point of reliance exist across the team
Review, prioritise and schedule the OT infrastructure workload across BAU operations but also in support of project delivery (in close collaboration with the IT-OT Delivery Lead) and transition to BAU operations implementing/adhering to a set of best practice infrastructure processes, including release management, configuration management, asset management, and change management
Manage service continuity and back-ups, maintaining and rehearsing a set of plans to support the overall UÉ business continuity plans implementing measures to improve the availability of services where possible
Support the Infrastructure team in managing availability of UÉ systems, including capacity management of on-prem/cloud infrastructure (servers, SANs, virtual servers, load balancers etc)
Assure OT availability and stability efforts and meeting monthly and annual OT KPI availability targets
Monitor all of UÉ’s servers, networks, and computer systems for irregularities and performance issues
Assess system data and error logs, along with user reports, to determine areas for improvement or repair. Determine when systems or servers are due for upgrades
Core responsibilities include, Wintel estate, Citrix infrastructure, AD, ADFS and Cloud Operations,, patching and monitoring of all IT-OT operational infrastructure
Oversee the procurement of Infrastructure, software, hardware and services supporting UÉ, availing of relevant frameworks for the team. This also includes day-to-day management of IT-OT Infrastructure vendors.
Complete the addition, modification or removal of any OT Infrastructure asset in a standard and controlled manner
Continuous improvement of Infrastructure services to support business demand supporting the corporate IT Infrastructure, Technical and Security standards
Plan appropriate resources and capacity to manage run/operational activities, and liaise with project change across the Infrastructure Domain to ensure transitioning solutions are fit for purpose to maintain and support
Drive compliance with cybersecurity compliance requirements and best practice in line with the Network and Information Systems Directive (e.g: NIST Controls, CIS Hardening, IEC 62443 etc)
Implement and maintain robust security measures to protect the system and maintain availability
Ensure that all required Infrastructure support documentation is prepared and maintained, reflecting the fast pace of infrastructure change
As part of the overall IT-OT Support Model Resolver Group network, manage day to day infrastructure issues and resolution of incidents and tickets raised, acting as an escalation point, taking ownership through to resolution (working closely with the IT-OT Operational Support Lead)
Assist in the implementation of the Uisce Éireann Telemetry Strategy as a key contributor for Uisce Éireann IT, Asset Operations and Asset Management through the Telemetry Programme’s work streams
Support in management of IT-OT legacy systems as required
Participation in On Call Rota and flexibility for out of hours work as requiredOther duties as required from time to time
General Duties and Responsibilities
Collaboration with key internal stakeholders across the UÉ business, including but not limited to;
Other IT-OT pillar Managers and Leads
Wider IT Teams
Teams across the Business Units (e.g. Asset Operations, Asset Management)
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
Other duties as required.
Knowledge, Skills and Experience:
Experience in IT or OT infrastructure operations and management is desirable. Relevant third level qualification and or accreditation is desirable and or relevant experience
A minimum of 5 years experience in the water, utilities or similar industries is desirable
Demonstrated people management experience, with strong people, change management and conflict resolution skills
Experience providing coaching in the development of the technical skills and abilities in others
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job
The closing date for receipt of applications for this vacancy is 09/04/2025
Please note that applications submitted after this closing date will not be accepted.
*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.
Uisce Éireann is an equal opportunities employer.
We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.