Job Title: Food & Beverage Service Attendant
Main Purpose of Job: Responsible for allocated station and must have a good knowledge of food and beverage and its correct method of presentation and service. You are responsible for carrying out your duties in an efficient and courteous fashion.
MAIN DUTIES
1. You must familiarise yourself with all hotel menus in terms of food and beverage content.
2. You must ensure your allocated station is cleaned and stocked to the satisfaction of your Manager and tables are laid appropriately.
3. All guests should be greeted in a courteous fashion and presented with menus.
4. When guests are ready to order proceed to take the order (food & beverages) explaining the menu content and recommending wine if required.
5. Follow through order with kitchen, collect dish and serve in appropriate fashion.
6. All orders must be processed in the proper fashion and passed to the cashier.
7. You are responsible for your allocated tables and must ensure all bills are presented to guests.
8. To ensure all drinks are issued using appropriate measures, procedures and correct glassware.
9. To dispense barista beverages and drinks as required, familiarising yourself with licensing laws and excise requirements.
10. To actively participate in any training and personnel exercises designed to improve standards and performance levels.
11. To communicate hotel services to guests.
12. To receive customer complaints in a courteous and sympathetic fashion and inform your Supervisor/Management of all complaints or observations immediately.
13. To ensure a high standard of personal hygiene and grooming.
14. To wear clean, suitable uniform and name badge at all times.
15. HEALTH & SAFETY
16. To fulfil your obligations under the Health & Safety At Work Act 2005 and any revisions or additional legislation made thereto.
17. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
18. To keep work area tidy and safe and report any hazard, accident, loss or damage to management.
19. To be aware of trained first-aid personnel on the premises and the location of first aid box.
20. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
21. To participate in fire and accident drills as directed by the hotel safety officer and/or your Head of Department.
22. CASH HANDLING
23. To carry out cash handling procedures in accordance with Company policy.
24. Ensure billing is carried out accurately and that payments and signatures are obtained.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
Job Types: Full-time, Part-time
Work Location: In person
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