At Great Southern Killarney, we are committed to providing exceptional service and a welcoming atmosphere for all our guests. We are seeking a professional, organised and attentive C&B Supervisor to join our team.
The ideal candidate will have a warm, friendly and engaging personality and is someone who takes pride in always providing excellent guest care and a high standard of service.
Duties and Responsibilities of the Role:
* Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff.
* Assist in the coordination of conferences, banquets, and events from planning stages to execution.
* Work closely with Management to ensure all client requirements are met.
* Provide guidance and support to ensure staff performs their duties effectively.
* Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage.
* Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience.
* Monitor the quality-of-service delivery and take corrective actions as needed.
* Train new staff members on conference and banqueting procedures, service standards, and customer interaction.
* Conduct ongoing training sessions to enhance the skills of existing staff.
* Ensure that events meet or exceed established quality standards.
* Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations.
* Maintain effective communication with management, staff, and other departments.
* Relay important information to staff and address any issues promptly.
Requirements for the role:
* Previous experience in a supervisory role within the hospitality or events industry.
* Knowledge of event planning and banqueting procedures.
* Strong organizational and leadership skills.
* Excellent communication and interpersonal abilities.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Familiarity with health and safety regulations related to events.
* Flexibility to work evenings, weekends, and holidays as required by event schedules.
* Customer-focused mindset and dedication to delivering exceptional service.
Benefits:
* Discounted Staff Rates across the Hayfield Family Collection
* Discounted Meals for you and your family in our F&B outlets
* Discounted gym rates and spa treatments
* Heavily Discounted Car parking for €10 for the year in the heart of Killarney
* Opportunities to progress within the luxury Hayfield Family Collection Group.
* Training & Development opportunities
* Long Service Recognition and awards
* Monthly and Annual awards
* Monthly Staff appreciation events, Summer BBQ and Christmas Functions
* Employee assistance programme - free counselling services to employees
* Free Staff Meals each shift
* Free Uniforms
Values:
* Grow Together: We believe in the growth and development of our team members.
* Our Family Tree is the Foundation of Our Success: We value the strong roots and connections within our organization.
* Embracing and Nurturing Our Social Responsibility: We are committed to making a positive impact on our community and environment.
* Genuine Hospitality by Genuine People: Our service is delivered with authenticity and warmth.
* Collectively We Are Diverse & Inclusive: We celebrate diversity and promote an inclusive workplace.
If you have a passion for customer service and believe you have what it takes to represent Great Southern Killarney, we’d love to hear from you!
To apply:
* Candidates must hold an Irish or European passport (work permits cannot be issued for this position).
* Please submit your fully detailed CV to Caoimhe Spillane.
* Should you not hear from us within two weeks of your application, please do consider your application unsuccessful.
Hayfield Family Collection is an equal opportunities employer.
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: C&B SUPERVISOR
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