The Role:
* Ensure a professional, friendly and courteous service to all guests;
* Dealing with guests in person, telephone & email and responding to all requests in a professional & timely manner. Endeavoring to convert all enquiries to a sale whilst providing the highest level of service, integrity and creativity;
* Work varying shifts 5 days per week;
* Ensure that the switchboard operation is delivered in an efficient and professional manner at all times;
* In the absence of the Reservations Manager, being the first point of call for the Reservations Department and for team members;
* Promote the facilities and services on offer by the resort;
* Ensuring that service is delivered in accordance with agreed standards;
* Ensure that bookings for the outlets are accurately taken using the relevant system;
* Ensure that all information is communicated to the relevant party(parties) in a timely manner;
* To assist in the training and development of team members;
* Compile weekly and monthly reports as required;
* Working with team to achieve monthly room hire, and food and beverage revenue targets.
The Ideal Candidate will have:
* Has 2 years previous Supervisor/Management experience in similar role;
* Strong awareness of the hospitality industry;
* A positive attitude, and an honest and trustworthy character is essential;
* Proven track record in sales performance with clear ability to convert business;
* Excellent guest communication skills and attention to detail;
* Strong creativity and organisational skills;
* Proficiency in Microsoft Word, Outlook and Excel as well as the ability to learn and utilise new computer software programs;
* Opera Fidelio an advantage.
Benefits include:
* Meals on duty;
* Professional training and development opportunities*;
* FBD Hotels Employee, Family and Friends scheme*;
* Preferential rates for Faithlegg Golf and Faithlegg Leisure Centre membership*;
* Discounted treatments at Faithlegg Treatment Suites*;
* Discounted rates with many local businesses*;
* T&C's apply;
Excellent opportunity for candidates with enthusiasm and vision.
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