About Your New Employer
Working for a leading Logistics company with offices worldwide. They are extremely successful and have been in business for over 40 years. Due to rapid growth, they are looking to recruit an Account Manager to manage existing clients.
About Your Account Manager Job:
Account Management & Relationship Building:
* Strengthen and maintain relationships with existing Business.
* Expand engagement beyond the primary contact, developing connections at all organizational levels.
* Gain a deep understanding of each customer’s business strategy and how company services align with their goals.
Customer Satisfaction & Service Coordination:
* Ensure customer satisfaction through proactive follow-ups and issue resolution.
* Communicate service concerns to Department Managers and Supervisors for prompt action.
* Maintain and update action item lists weekly to track follow-ups and resolutions.
Business Growth & Sales Support:
* Identify opportunities to expand business within existing Business.
* Conduct a minimum of 10 customer calls per week.
* Assist with collections when required.
Data Management & Reporting:
* Maintain and manage client profiles, segmented by location.
* Develop and update territory maps monthly, tracking account distribution by Territory.
* Utilize CRM System for managing significant customer interactions.
Technical Expertise & Collaboration:
* Stay proficient in internal systems and demonstrations.
* Involve sales and operations teams at appropriate stages to ensure seamless service delivery.
* Share weekly schedules with all departments to coordinate joint account visits.
* Escalate major business opportunities to the Sales team and operational concerns to the Ops team.
Business Reviews & Process Improvement:
* Manage and conduct annual business reviews for each account.
* Continuously seek ways to enhance processes and services for greater efficiency and cost-effectiveness.
* Lead the efficient delivery of local branch services and assist in resolving broader issues when necessary.
* Ensure a clear and agreed-upon invoicing and payment process is in place.
What Skills You Need for this Account Manager job:
* Previous Sales or Account Management experience within Logistics or Supply Chain.
* Ability to create/write customer requirements clearly for use by other employees.
* Knowledge of CRM systems as well as PC skills including word processing.
* Demonstrated customer service skills and proven interpersonal skills.
* It is a strong advantage if you have Level one Account Management certification along with Level one Sales certification.
What’s on Offer:
This Job comes with a basic salary of 40k+ along with Commission. Benefits include Car allowance, Healthcare, Dental, Pension and lots more.
What’s Next:
Apply now by clicking the “Apply Now” button. Or email me, Karen at kdempsey@sigmar.ie, and we can arrange a call.
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