Job Summary
The post holder will be responsible for leading high-profile programmes and acting as the first point of contact with some of the world's leading airlines.
Responsibilities
* Manage and develop the relationship with the customer and all stakeholders to enhance chances of success for the programme as well as for future business.
* Lead and develop an Integrated Project Team (IPT) from programme award through to delivery, facilitating effective decision making to ensure successful realisation of customer requirements.
* Build and maintain cross-functional relationships within TAS, leading to effective collaborative working.
* Ensure customer and Original Equipment Manufacturer (OEM) needs are met by working to a defined Programme Baseline Specification.
* Facilitate and host in-person milestone meetings with customers and OEMs.
* Set up and manage internal and external meetings, virtual and in-person, ensuring critical information is logged and distributed and decisions are made on time to support the programme schedule.
* Implement effective conflict resolution while managing programme priorities.
* Manage programme Non-Recurring Cost (NRC) payments upon completion of programme milestones and also Recurring Cost (RC) budgets.
* Be able to react to emergent issues and risks with a solution-based approach, using the escalation process when needed.
* Work to internal Key Performance Indicators (KPIs), helping the business meet its strategic goals.
* Be willing and able for international travel to support customer and OEM in-person meetings.
Requirements
* Relevant project/programme management or equivalent experience.
* Strong, proven skills in customer management, teamwork, negotiations and decision-making.
* Ability to multi-task and operate in a fast-paced, high-pressure environment.
* Excellent organisational skills.
* Excellent internal and external communication and presentation skills.
* Ability to take initiative and work with minimum supervision.
* Proficient in the use of Microsoft Office.