IRC have partnered with a long-standing client once again to bring this brand new and exciting role to market. We are looking to bring in an On Site IT Support Officer to work alongside a dynamic team based in Shannon, Co. Clare!
Principal Accountabilities
IT Services:
* First Level Support for all EKAS IT related issues.
* Manage all IT ticket creation through to closure.
* Quickly analyze and troubleshoot IT issues through to resolution.
* Work with and build relationships with IT IE and the IT helpdesk for quick support where needed.
* Assist in setting up and maintaining reports from our various systems.
* Set up and maintain inboxes and permissions.
Tool Support:
* First Level support for all site related application issues.
* Liaise and network with IT IE, IT helpdesk and external vendor for support where required.
* Identify opportunities for improvements and increased efficiencies.
* Support EKAS CSD Manager on day to day running of tools.
* Support EKAS CSD Manager on logins/permission requests on a daily basis.
* Support as required on implementation of systems (UAT, roll out of new features).
Telecoms and Other:
* First level support for all site related Telecoms problems.
* Able to quickly analyze and troubleshoot Telco issues.
* Set up and maintain all phone logins, and terminals.
* Set up and maintain all EKAS phone lines as required.
* Facilitate reports from IQ when required.
Network Management:
* Manage the size and archiving of the EKAS shared drives.
* Grant folder permission as requested.
Asset Management:
* Keep inventory list up to date - this includes all hardware and licenses.
Knowledge, Skills and Experience
IT Skills:
* Expert Knowledge of Windows 10 and MS Office 365.
* Keep up to date with recent Windows operating systems.
* Some understanding of MySQL, VBA, and HTML would be an advantage.
* Understanding of IP Phone setup.
* Understanding of printer/fax setup.
Excellent written and oral communication skills.
Ability to learn, take instruction and communicate feedback.
Strong understanding of reporting tools and techniques.
Ability to operate and communicate in a structured manner.
Personal:
* Proven analytical skills.
* Strong interpersonal skills.
* Passion to provide excellent customer service.
* Strong problem-solving capability.
* Desire to get the job done.
* Strong negotiation and influencing skills.
* Stress resistant.
* Flexible.
We can offer you:
* Generous annual leave entitlement.
* Incentives.
* On the job training.
Guidant IRC is acting as an Employment Agency in relation to this vacancy.
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