A proactive and varied role responsible for managing all aspects of key client accounts in the healthcare sector. The Facilities Manager will be responsible for the delivery of hard services on site in line with SLA's to a small number of healthcare clients in both the Hospital & Nursing home sectors. This role will be afforded the opportunity to utilise their skills while affording them development opportunities within the business. This position not only allows you to leverage your existing skill set but also provides ample room for growth and development within our thriving business.
Key Accountabilities:
* Lead the delivery of FM services within a small healthcare contract portfolio, ensuring outstanding service delivery and exceeding client expectations.
* Comprehensive knowledge of the contract, scope, and form.
* Demonstrate in-depth knowledge of contract terms, scope, and format.
* Manage FM services across the site.
* Strong knowledge of HTM's, SLA's, SOP's, HIQA requirements and a minimum of 2 years previous experience working in the healthcare sector.
* Effectively manage FM services within the portfolio, ensuring seamless operations.
* Implement performance management strategies, overseeing teams of direct technicians, subcontractors, and service lines, and providing comprehensive performance reports.
* Exercise strong financial management practices, including full P and L accountability for the contracts portfolio.
* Uphold confidentiality and integrity when handling financial data.
* Assume responsibility for contract outputs and management of services against contracted scope of works.
* Foster robust relationships with Supply Chain Partners to guarantee exceptional facilities services on sites.
* Conduct regular client meetings to maintain open lines of communication and address any concerns.
* Prioritize Health and Safety, ensuring the highest standards are met across the contracts portfolio.
* Manage the full P and L account for contracts portfolio.
* Ensure strong client relationships are developed and maintained, allowing for organic growth opportunities.
* Administer contracts in compliance with contractual obligations, addressing any notices of change for requested variations to contracted work.
* Always behave in a manner fitting to the business ethos and maintain the Company's standards both internally and externally.
* Generate and distribute monthly reports as required by the Commercial team.
* Cultivate a comprehensive understanding of Sensori FM's services, demonstrating a keen interest in further business and service knowledge.
* Act as a brand ambassador as you represent the Company through its ongoing expansion.
* Undertake any additional duties necessary for the smooth operation of the business.
* Be open to engaging in Continuous Professional Development (CPD) as necessary to meet the evolving needs of the business.
Critical Competencies
* Strong knowledge of HTM's, SLA's, SOP's, HIQA requirements and a minimum of 2 years previous experience working in the healthcare sector.
* Excellent communication skills, both written and verbal, with fluent English.
* Strong interpersonal skills with the ability to build and develop relationships.
* Excellent numerical and data analysis skills.
* Proven ability to co-ordinate and lead process review and implementation.
* Flexible and willing to work in a constantly changing environment as the Company grows.
* Capable of prioritising tasks and managing multiple tasks simultaneously.
* Self-motivated with the ability to work on own initiative or as part of a team.
* Conscientious with a strong attention to detail.
* Proactive and committed while having the ability to take direction from managers.
* Approachable with a pleasant disposition.
Qualifications, Experience and Knowledge:
* Trade background would be highly desirable.
* Knowledge of mechanical and electrical systems essential.
* Relationships with industry supply chain partners.
* Detail oriented with a maintenance/small project delivery background.
* Ability to manage multiple projects concurrently.
* Excellent analytical and planning ability with exceptional numeracy skills.
* Strong understanding of financial and budgetary control (labour and subcontractors).
* Must possess exceptional time management and organisational skills with the ability to prioritise and complete a wide range of tasks.
* Highly proficient level of IT literacy to include Microsoft Office.
* Strong understanding of FM/Building (Mechanical & Electrical) services.
* Experience in a similar role is an advantage.
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