Job Summary
Technical Account Manager (TAM) - AWS Enterprise Support
Join us in helping customers across all industries maximize the value and benefits of AWS services and Generative AI solutions.
About the Role
In this role, you will play a crucial part in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.
This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Key Responsibilities
* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit into the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customers
* Provide detailed reviews of service disruptions, metrics, and prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g., feature requests)
* Participate in customer-requested meetings (onsite or via phone)
* Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Be available in non-business hours to handle urgent issues
About AWS Sales, Marketing, and Global Services (SMGS)
SMGS is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.
Requirements
* Experience in technical engineering
* Bachelor's degree
* Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Preferred Qualifications
* Experience with scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
What We Offer
We offer a dynamic and rewarding work environment where innovation and teamwork are encouraged and valued. If you are passionate about technology and want to be part of a high-performing team, we encourage you to apply.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.