We are currently working alongside a family owned manufacturing company based in Dublin 15 to hire a Customer Service Rep to join their organisation. This is a Hybrid role - 2 days in the office and 3 days from home (once training is complete), offering flexible hours and attractive benefits.
The role:
Key Responsibilities:
1. Sales Order Processing: Handle sales order administration, including export documentation and pricing.
2. Logistics Management: Manage service from logistics providers and negotiate new routes as needed.
3. Rebate and Credit Note Processing: Generate and process rebates and credit notes across territories.
4. Key Account Management: Coordinate team efforts for managing key accounts and collaborate with relevant functions.
5. Order Prioritisation: Schedule and prioritise orders, considering supply chain capacities and coordination with other territories.
6. Customer Relationship Management: Maintain proactive communication with key customers, understand their needs, and anticipate movements.
7. Customer Service Support: Serve as contact for customer queries, complaints, and support requests, ensuring timely resolution.
8. Performance Monitoring: Define and review reports, document procedures, and record non-conformances using Quality systems.
9. Training: Plan ongoing training aligned with quarterly performance contracts.
10. Additional Support: Provide reception and phone coverage when needed, and ensure correct pricing and billing from transport companies.
11. Ad-hoc Duties: Assist with any other duties to meet business and customer needs.
Requirements:
1. Fluent in English & Polish.
2. Educated to Degree level or equivalent qualification in related discipline.
3. Experience managing customer accounts with the ability to solely manage all aspects of customer accounts.
4. Detail-oriented and organised.
Benefits:
1. Healthcare
2. Pension after probation
3. 2 days in office 3 days from home
4. Bonus after 1 year's service
5. Flexible working hours
For a confidential discussion and more information on the role, please contact Sarra Hadi at sarra.hadi@collinsmcnicholas.ie or call 090-6478104.
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