Job SummaryThe Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our expanding organization. In this role, you will promote success through internal content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, support engineers, and other subject matter experts to create content that helps our internal teams understand our AI application platform and find the best solutions for their needs. As a Senior Technical Writer you will work from our Waterford office with dynamic, fast-paced Agile teams to lead the creation and enhancement of internal deliverables such as developer guides, policies, and processes.What you will doWork closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation Effectively manage and deliver documentation aligned to business prioritiesProvide feedback to other technical writers to improve the quality and consistency of our contentWork with quality engineering (QE) and development to improve the accuracy of your documentationEngage and collaborate with feedback programs to address content gaps, and promote continuous improvement of the documentation experienceContribute to the achievement of team and functional goals through completion of tasks and enhancement of processesLearn to use our internal documentation toolchain, including the publishing platform and issue tracking toolsKeep up to date on changes to our offerings, use cases, support issues, and business strategyDevote time to research and increase your understanding of your project area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)What you will bringExperience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systemsFamiliarity with structured, topic-based authoring and information architecture; experience with DITA is a big plusAbility to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitmentsExperience with version-control systems and GitDemonstrated experience with Agile and rapid project iterationExperience working with diverse sets of stakeholders to solve complex problemsAbility to inspire others irrespective of their job titleDemonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization, execution, and completionExperience writing for an application platform developer audienceFamiliarity with AI, ML, and MLOps concepts and technologies#LI-ES1About Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. 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