Job Description
This role offers a unique opportunity for career progression in the financial sector.
Responsibilities:
* Develop and implement payment plans for customers.
* Manage a portfolio of clients and provide exceptional customer service.
* Handle customer inquiries, resolve complaints, and escalate severe issues to management.
* Respond to customer queries in a timely manner via phone, letter, or correspondence.
Requirements:
* 1-2 years of customer service experience.
* Desirable: call center experience or graduation.
* Ability to meet targets, deadlines, and possess native-level English proficiency.
* Negotiation skills and basic IT knowledge required.
Benefits:
* Eligibility for bonus opportunities.
* Pension and healthcare coverage from day one.
* Full study support for APA qualification.
* 20 days of annual leave plus three company days off.
* Free on-site parking and hybrid working arrangements available.