MOTOR INJURY CLAIMS HANDLER
Our client has a rich history in the Irish market, writing non-life insurance business here for over 200 years.
They are one of the largest insurers in the Republic of Ireland with a comprehensive range of Commercial and Personal lines products.
We are seeking a positive and enthusiastic individual to join our Injury & Liability team.
You will need to be a driven and motivated team member with a hardworking, can-do attitude and a genuine passion for delivering excellent claims results.
You will have strong technical, negotiation, and organisational skills.
Responsibilities:
* This role involves providing ongoing advice and guidance to our customers and other teams within the company.
* You will engage with Solicitors, Service Providers, and other experts regularly, as well as collaborate with colleagues in our Dublin, Galway, and Belfast operations.
* The ideal candidate understands the requirements of injury claims, including policy indemnity, reserving, and proactively managing an injury claim to conclusion in line with our company processes and procedures.
* You will assess claims against relevant criteria and use your experience to identify actual or potential issues, involving others as appropriate to minimise leakage and protect the interests of the client and the company.
* You will conduct claims reviews with Brokers and Policyholders, ensuring you represent our client in a professional and competent manner, and articulate an accurate summary of the claim in person and via correspondence.
* You will manage customer interactions efficiently, courteously, and timely to deliver high standards of customer satisfaction.
* You will be an expert communicator who can relate well to customers and colleagues alike.
* As part of a busy team of up to 10 claims handlers, you will contribute to the delivery of the team targets by achieving your own objectives effectively.
* A high level of enthusiasm, resilience, and a good sense of humour will be beneficial.
Requirements:
* 1-2 years' experience in injury claims handling or a background working in a legal environment would be advantageous.
* Prior experience of negotiating claim settlements is essential.
* APA Qualified and working towards obtaining your CIP or ACII qualification.