To manage the production of high-quality management information on Operational performance, measured against established quality of performance targets to support the management of Contracts and for inclusion in reports to internal and external stakeholders; To manage the production of high quality Economic and Financial information, for managing service changes to improve transport services and for inclusion in reports to internal and external stakeholders; Preparing reports and graphs on various key aspects of the performance of the transport networks, which are accurate and produced in a clear and concise style to support business decision making to improve performance. Developing reporting capability and to enable the dissemination of information in an easily understandable and actionable manner; Monitor and control the process of Operators reporting of kilometers, ensuring timely submission to the NTA in accordance with the terms of their contracts and, identify and investigate anomalies and quality issues with the submitted data, ensuring appropriate action is taken within prescribed timescales; Undertaking regular and ongoing analysis comparing actual against scheduled run times, to ensure schedules are fit for purpose; Developing and maintaining a route categorisation system to support the setting of route level reliability standards; Management of an operator appeals and a data exclusion process, where service quality has been impacted by exceptional force majeure type events; Managing the quality of delivery of contracts formystery shopper surveys, fare evasion surveys and passenger loading surveys; To manage and develop the performance of team staff in an effective manner to ensure prompt and accurate provision of performance information to the business.; Working closely with technical teams to define technology improvements to support the production of further/more comprehensive operational performance data; and Supporting the delivery of Customer Service performance improvement initiatives e.g. to improve Cleanliness and driving standards. Note:The functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of a NFQ Level 8 degree in a relevant numerical discipline, for example finance, mathematics, statistics, economics or engineering; Have a minimum of 7 years recent satisfactory experience including 3 years managerial experience; Extensive experience in the use of computer systems and the use of spreadsheets and database applications; working with trend analysis and large volumes of numerical data; Proficiency in the distillation of technical findings and preparation and presentation of concise technical and financial reports; Excellent research and analytical skills; Excellent team leadership qualities and the ability to manage and motivate staff effectively; High standards of numeracy, literacy with excellent verbal and written communication skills; and Experience managing several different projects, prioritising appropriately and meeting key milestones on time and on budget. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: Previous experience working within transport sector; A good understanding of the transport operating environment in Ireland, the NTAs statutory role and contracting regime; Knowledge of public procurement in Ireland; An ability to adapt to different situations and/or business needs; Ability to think logically and explain concepts, produce reports and make presentations to senior staff and colleagues; and Experience in the development of contract performance indicators and management of contracts focused on improving contractor performance and quality of services provided to customers. Skills: Clearly defines objectives/ goals & delegates Effectively manages multiple projects Ensures the citizen is at the heart of all service