Sales and Marketing Operations Manager - PLOTBOX Feel strong interpreting data? Great with people? Curious about the tech sector, international markets, and what it's like to work for a first-to-market Saa S company that's genuinely changing an industry? If youre ready to lead, shape strategy, and see your insights drive real commercial outcomes, this Sales and Marketing Operations Manager role with Plot Box could be your perfect next step.
Job Title: Sales and Marketing Operations Manager Location: Hybrid working, 2 x days in Ballymena Office at the ECOS Centre Contract Type: 12-month Fixed Term Contract (Maternity Cover) WHO ARE PLOTBOX? Plot Box is a pioneering Saa S company transforming the deathcare industry by integrating cemetery management software with advanced georectified mapping.
Serving cemeteries, crematoriums, and funeral homes globally, Plot Box offers a comprehensive, cloud-based platform that streamlines operationsfrom real-time inventory and contract management to CRM, scheduling, and financial reporting.
Their unique Ever After feature enhances community engagement by providing digital access to cemetery records and interactive maps.
With a presence in the UK, North America, and APAC, and backed by Serent Capital, Plot Box is poised for international growth.
For professionals in international sales, this presents an opportunity to join a mission-driven team dedicated to innovation and making a meaningful impact in a traditionally underserved sector The business has a clear mission - and a sense of pride in doing what they do - to ultimately lessen peoples pain at the most difficult time of their lives; this means a lot to their team.
Proud to hold their Great Place to Work Certification TM since 2020, staff have told them loud and clear that they love working for Plot Box.
The business has also been recognised as one of the UKs Best Workplaces for Development TM 2024 - They invest in employee growth and nurture every career.
A truly diverse and inclusive workplace Plotbox has a 43% femalé representation - which is almost double the average within the tech industry and helped put us on the UKs Best Workplaces for Women listing in 2023.
THE ROLE The business is seeking a highly analytical, data-driven and strategic Sales and Marketing Operations Manager to play a key leadership role in their business on an initial maternity cover basis for 12 months.
This position is critical in supporting sales and marketing functions by ensuring data accuracy, delivering high-impact reports for the senior leadership team and board, and driving data-led decision-making.
Sitting within the Marketing Team (5 other members) and managing 2 direct reports, while closely aligning with the Sales Team, this role operates at the intersection of marketing, sales, and business strategy.
Reporting directly to the CCO and Senior Marketing Manager, the role requires expertise in CRM management, marketing analytics, and sales reporting to optimize performance and shape commercial strategy.
What you will do : Marketing Metrics and Reporting: ? Collaborate with leadership on data-driven marketing strategies.
? Maintain marketing dashboards and build new reports as needed.
? Analyse deal sources monthly to support strategic decisions.
? Update monthly KPIs/objectives for senior leadership.
? Provide market rate of change and customer journey analysis.
? Prepare data for quarterly meetings and ad-hoc reports.
? Act as main CRM support for the marketing team.
Sales Reporting: ? Maintain target account lists.
? Support sales target setting using data-driven insights.
? Serve as the main data contact for sales and business development teams.
? Generate monthly sales reports, KPIs, and objectives.
? Prepare quarterly board reports and manage sales dashboards.
? Create ad-hoc reports including but not limited to forecasting, sales activity, and product line item reports.
? Update the sales and business development playbooks as needed.
CRM & Commercial Process Management: ? Train and support new and existing CRM users.
? Manage user settings, billing, and data integrity.
? Fully understand and maintain the commercial processes set up in the CRM.
? Manage inbound lead assignments and automated data workflows.
? Oversee deal pipeline setups, including sales and existing business pipelines.
? Automate notification workflows for relevant stakeholders.
? Support MEDDPICC, sales forecasting, and product line item processes.
? Manage dashboards across all teams and oversee automated workflows.
? Maintain data accuracy and lead data enrichment projects in the CRM.
REQUIREMENTS: ? Bachelor's degree in Marketing, Business Administration, Sales, Data Analytics, or a related field OR equivalent experience.
? 2-3 years of experience in sales and marketing operations, and data analytics.
? Proven experience with managing a CRM platform and marketing automation tools ? Experience in data analysis and reporting with the ability to translate data into actionable insights for strategic decision making.
? Demonstrated success in process improvement.
? Experience in people management and mentoring.
RETURNS: Salary estimated around £40k base 40-hour work week with flexible working hours (core hours 10am4pm).
Hybrid working (2 days per week in office).
Culture of continuous improvement; frequent change.
Safe environment for feedback; employees encouraged to act on feedback.
Support and nurturing provided; initiative and problem-solving expected.
No egos; all voices respected.
Health and wellbeing support (health cash plan, EAP access, counselling support).
Life assurance policy.
Flexible benefits suite (adjust benefits based on needs).
Career progression based on merit, not tenure.
Opportunity for international travel to global sites and customers.
Active social and charity committee (social events, book club, walking groups, etc.).
Cycle to work scheme and discounted gym membership available.
Office set on a nature reserve; fully-stocked fridges and larders.
Free parking.
Equal opportunity employer; commitment to diversity and inclusion.
For more information please apply or contact sarah at MRKTSEARCH on Skills: Sales Marketing Data Analytics Trends Forcasts Saa S Benefits: Parking food Gym Cycle to work life assurance Health social