Dynamic, fast-paced environment & on-going technical training and career development opportunitiesDublin 12 Location €35,000 - €40,000 per year + Company Vehicle (FULL DRIVERS LICENCE REQUIRED) This role will primarily involve providing on-site and remote technical support to end users, focusing on troubleshooting and resolving hardware and software issues. The successful candidate will work on a variety of devices, including desktops, laptops, handhelds, and printers. Your Responsibilities: Provide remote and desk-side support services to end users across various locations.Troubleshoot and resolve PC-related problems via phone, remote tools, or on site desk-side support.Offer day-to-day technical support within the client environment, ensuring smooth operation of IT systems.Perform 2nd level diagnostics and support for hardware, including PCs, laptops, handheld devices (iOS and Android), and printers.Build, configure, and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.Re-image PCs and laptops as needed to ensure proper configuration and performance.Install, diagnose, and resolve issues with desktop software packages to ensure maximum availability.Provide on-site break/fix support for all in-scope devices, ensuring minimal downtime for end users.Replace hardware based on the company's hardware refresh policy.Utilize remote tools (such as MS Teams) to access and resolve technical issues remotely.Ensure accurate asset tracking by updating the asset database with any changes or additions to hardware assignments.Collaborate with the local management team to address hardware requirements for users and sites.Provide support for laptops, desktops, printers, scanners, and other IT peripherals.Your Experience:Minimum of 2 years' experience in desktop support or related field.CompTIA A+ certification is required.Hands-on experience with SCCM (System Centre Configuration Manager) is essential.Basic networking knowledge, including patching and cabling.Extensive knowledge of Windows 10, MS Office, and Office 365.Strong customer handling skills, with the ability to communicate effectively with end users.Excellent problem-solving skills, with the ability to resolve technical issues efficiently.Ability to communicate clearly and professionally with customers and management teams.Full, clean driving license (required for travel between various client sites).Experience with mobile device management (iOS/Android) and troubleshooting.Familiarity with ITIL or other IT service management frameworks.Please APPLY directly or contact (url removed) / (phone number removed) for further details