Job Title: Customer Support Coordinator
We are seeking an experienced and ambitious Customer Support Coordinator to join our client's team at their Shannon site.
This is a fantastic opportunity for someone looking to further develop their career in a world-class manufacturing environment.
The Role:
The Customer Order/Support Coordinator will serve as a support to the Customer Support Manager, liaising between customers and regional support teams, and the global fulfillment team to ensure accurate, on-time order processing and customer satisfaction.
Responsibilities:
* Coordinate with customers, regional support teams, and the global fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure timely and accurate order processing.
* Coordinate logistics with shipment carriers and freight forwarders, ensuring associated documents meet relevant regulations; maintain associated reports.
* Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests.
* Support the customer satisfaction program to obtain feedback from customers for meaningful improvements.
* Liaise with customers and regional support teams on delivery-related nonconformance issues, raising corrective actions as needed.
* Update and create SOPs to reflect current procedures, seek to continuously improve processes and efficiency.
* Maintain and develop ERP system functionality, operation, pricing, and data quality to meet the company's growing needs.
* Perform other reasonable job-related duties, including providing holiday cover for other customer support functions as required.
Requirements:
* 5+ years of relevant work experience, with knowledge of order processing and commercial trade practices.
* Excellent written and verbal English communication skills.
* Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint, as well as ability to become facile with customer e-procurement systems.
* Experience in SAP or similar ERP systems desirable but not essential.
* Strong organizational and troubleshooting skills, and attention to detail.
About the Offer:
This role is being offered on a permanent basis with excellent salary, benefits, and overall package flexible depending on candidate qualifications and career experience.
The position will be fully onsite in Shannon, with an opportunity for hybrid work mix in the future.