Job Title: Customer Experience Executive
Company Overview: Our company is a leading car provider in Ireland, committed to delivering exceptional customer experiences.
Duties:
1. Membership Management: Process new member applications efficiently and respond to membership emails.
2. Partnership Management: Collaborate with maintenance and support partners to ensure vehicle availability.
3. Customer Query Resolution: Review escalated customer queries or complaints and take appropriate action to resolve matters.
4. Fine and Penalty Processing: Process fines and penalties accurately and on time.
5. Purchase Order Organisation: Organise purchase orders for invoices.
6. Staff Training: Provide training for dealership staff on mobility services and communicate key updates.
7. Tech Issue Logging: Log technical issues with technical suppliers.
8. Customer Review Monitoring: Monitor customer reviews and respond to online queries.
9. Satisfaction Analysis: Analyse customer support reports to ensure high levels of customer satisfaction.
10. Expense Logging: Log company expenses on relevant platforms.
11. Payment Processing: Process outstanding payments.
12. Vehicle Condition Reporting: Prepare vehicle condition reports for vehicles removed from the fleet.
13. Administrative Duties: Perform general administrative tasks.
Required Skills & Experience:
* Organisational Skills: Strong organisational skills are essential.
* Communication Skills: Excellent communication skills are required.
* Process Management: Experience managing processes is necessary.
* Time Management: Good time management skills are essential.
* Attention to Detail: Attention to detail is crucial.
* Multitasking: Ability to multitask is required.
* Microsoft Excel: Proficiency in Microsoft Excel is necessary.
Company Benefits: Hybrid working and excellent company benefits are offered.