Job Title: Experienced Receptionist
The Iveagh Garden Hotel, a 4-star property in Dublin City Centre, is seeking a skilled receptionist to join our Front Office team.
Key Responsibilities:
* Meet and greet hotel guests, ensuring a warm and welcoming experience.
* Operate the hotel's booking systems, including Hotsoft, with proficiency.
* Problem-solve and address daily guest enquiries, requests, and expectations.
* Deliver exceptional customer care and guest service.
Requirements:
* Excellent spoken and written English.
* Minimum of 1-2 years previous Front Office experience in a 3*/4* property.
* Solid knowledge of Front Office Reception Procedures and systems.
* Highly organised and excellent Microsoft office skills; Word, Excel, and Hotsoft Reservation package preferable.
Preferred Qualifications:
* Experience with Hot Soft Front Office System desired.
* Friendly, positive can-do attitude.
* Fluent in English, both written and oral.
* Excellent telephone manner.
* Commitment to delivering exceptional service.
Benefits:
* Training opportunities.
* Meals on duty.
* Uniform supplied.
* Social events.
* Career development.
Working Environment:
The Iveagh Garden Hotel has a modern design with classic contemporary elements, featuring jewel colours, rich textures, bespoke joinery, and luxury finishes. The hotel boasts one of the newest and coolest bars/bistros in Dublin.
Hotel Overview:
The hotel opened in February 2018 and offers 148 bedrooms with exceptional views of the Iveagh Gardens. As a member of our Front Office team, you will be expected to lead from the front, deliver, and expect exceptional guest service at all times.