The Field Service Engineer must be a self-starter who is team oriented and focused on delivering the highest level of service excellence customers. Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports. Will install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.
System types include the following but not limited to:
* Check point CT systems.
* Checkpoint x-ray systems.
* Explosive Detection Systems (EDS)
* Automatic tray return systems (ATRS)
* Explosive trace detection systems (ETD)
* Millimeter wave technology passenger screening (MMW).
Primary Responsibilities:
* Responsible for providing technical and customer support for installed systems and related projects.
* Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
* Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
* Maintain calibration on all test and radiation survey equipment.
* Provide customer training assistance of installed systems and equipment.
* Report design, reliability, and system bugs to technical support.
* Comply with all safety requirements and all required training, following the guidance provided in policies, procedures, manuals, and TB’s.
* Participate in on-going product training and maintain all necessary certifications.
* Identifies the Root Cause of repetitive parts failures and investigates for corrective actions to minimize parts consumption.
Highly Desirable:
* A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
* Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
* Working knowledge of Linux and Unix