Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you a natural leader with a passion for the hospitality industry? If so, we want to hear from you!
We are looking for a motivated and experienced Front Office Supervisor to join our dynamic team.
About the Role:
In this leadership role, you will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with coaching and support while maintaining the highest standards of customer service.
Responsibilities:
* Supervise and motivate the team, fostering a positive and productive work environment.
* Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures.
* Manage room inventory and allocation, optimizing room occupancy.
* Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction.
* Provide excellent customer service, exceeding guest expectations whenever possible.
* Handle cash and credit card transactions accurately and securely.
* Balance the daily cash drawers and prepare financial reports.
* Train new team members on hotel operations, guest service procedures, and the property management system.
* Monitor team members’ performance and provide constructive feedback for continuous improvement.
* Maintain a clean, professional, and welcoming atmosphere in the front desk area.
* Collaborate effectively with other hotel departments to ensure seamless guest experiences.
Qualifications:
* Minimum 2-3 years of experience in a hotel front office environment, preferably in a supervisory role.
* Strong leadership skills with the ability to motivate and coach a team.
* Exceptional customer service skills and a genuine passion for hospitality.
* Proficient in hotel reservation systems and property management software.
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
* Strong attention to detail and accuracy.
* Positive and professional demeanor with a commitment to exceeding guest expectations.
We Offer:
* Competitive salary and benefits package.
* Opportunity for professional development and growth within the company.
* Work in a dynamic and fast-paced environment.
* Be part of a team dedicated to providing exceptional guest service.
We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Restaurants
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