About Pepper Ireland
Pepper Advantage Ireland has been instrumental in helping individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon.
We service loans and mortgages by processing loan payments and working with customers to resolve late payments or assist with financial difficulties.
About this Role
The Arrears Support Unit Relationship Manager manages relationships with borrower's accounts to identify borrowers in difficulty, establish the reason for arrears and work with borrowers to find a solution.
This role involves achieving business targets while ensuring controlled policies and procedures are followed, providing exceptional customer service and minimizing risk.
Key Responsibilities
* Financial Targets:
o Generate revenue from a portfolio of accounts in line with monthly targets.
* Customer Service:
o Communicate with customers in a clear and concise manner.
o Meet with Borrowers as required.
o Adhere to service plan including rotas and call targets.
o Record expressions of dissatisfaction and customer complaints on the relevant system.
* Risk Management through Compliance:
o Conduct tasks in a manner compliant with all policies, procedures, and legislative requirements.
o Ensure all accounts are reviewed and managed in line with Company procedures.
o Evaluate and escalate accounts as necessary without unnecessary delay.
Education & Qualifications
* Leaving Certificate or equivalent (Essential).
* Accredited Product Adviser (Desirable).
* Qualified Financial Adviser (Desirable).
Technical Competencies
* Collections.
* IT Knowledge – General Use.
* Legal & Compliance.
* Interpersonal & Behavioural Competencies:
o Communication skills – Interpersonal and Written.
o Customer Service and Commercial Awareness.
o Influencing/Persuasion and Negotiation skills.
o Judgment & Decision-Making.
o Organisational Skills.
o Team Working.