End User Computing (EUC) Manager
We are seeking a highly skilled End User Computing (EUC) Manager to oversee the delivery and optimization of end-user IT services.
Main Responsibilities
* Team Leadership:
* Lead, mentor, and support a team of two, focusing on helpdesk, deskside support, and information security compliance tasks.
* Act as an escalation point for complex end-user computing issues.
* End-User Support:
* Oversee the management of IT support for end users, ensuring the efficient handling of service desk tickets and maintaining high user satisfaction.
* Device and Software Management:
* Manage the lifecycle of end-user devices (laptops, desktops, mobile devices), including procurement, deployment, patching, upgrades, and obsolescence planning.
* Collaboration Tools:
* Ensure seamless delivery and optimization of collaboration tools (e.g., Microsoft 365, Teams, and conferencing platforms).
* Policy Compliance:
* Maintain adherence to security and compliance standards, including identity and access management, data protection, and software licensing.
* Vendor Management:
* Collaborate with external providers to deliver efficient EUC solutions and services, monitoring performance against SLAs.
* Process Improvement:
* Develop, document, and refine EUC processes to enhance operational efficiency and user satisfaction.
* User Training and Communication:
* Support end-user adoption of IT tools and platforms through clear communication, training sessions, and user guides.
Ideal Candidate Profile
* Technical Expertise:
* Proficient in managing and supporting end-user devices, software, and collaboration tools in a corporate environment.
* Customer-Focused:
* A strong commitment to providing excellent user experiences and solving problems with a proactive approach.
* ITSM and ITIL Experience:
* Familiarity with ITIL frameworks, ITSM tools, and service desk operations.
* Communication Skills:
* Excellent ability to translate technical concepts into clear, user-friendly language for non-technical stakeholders.
* Adaptable:
* Comfortable working in a fast-paced environment, embracing evolving priorities and responsibilities.
Qualifications
* Education:
* A third-level degree in IT, computer science, or a related field.
* Experience:
* At least 3 years of experience managing end-user computing environments or IT support teams.
* Skills:
* Strong knowledge of endpoint management tools (e.g., SCCM, Intune, or equivalent).
* Familiarity with enterprise collaboration platforms (e.g., Microsoft 365).
* Experience with ITIL processes and ITSM tools.
* Background:
* Background in sectors such as fleet management, leasing, automotive, or financial services is a plus.
* Soft Skills:
* Excellent troubleshooting, analytical, and problem-solving skills.
Benefits
* Work-life Balance:
* Opportunities for career progression, both locally and globally.
* Dynamic Work Environment:
* Access to training and development.
* Competitive Salary:
* A competitive salary.
* Performance-related Bonus:
* Performance-related bonus with achievable targets.
* Pension Scheme:
* A pension scheme.
* Company Vehicle:
* A company vehicle.
* Hybrid Annual Bonus/13th Cheque:
* Hybrid annual bonus / 13th cheque.
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