Customer Service Representative - GERMAN
The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers, and handling of complaints.
The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Duties and Responsibilities
Provide support and services on calls and via emails for various activities such as:
* Handling requests on missing payments or payments history
* Provision of information on cheques / other payment methods
* Process changes to instructions regarding payment tools / payment preferences
* Process changes of personal data and customer addresses
* Handling queries relating to proof of life procedures / campaigns.
* Support on internal processes and procedures (Admin tasks)
* Adhoc tasks and projects will be assigned based on business requirements.
* Support the company’s efforts to achieve certification to the ISO 9001 Standard for the team
* Compliance with data protection, GDPR and training requirements.
Education and Experience:
* Experience of 6-12 months in a customer service environment
* Preferably in a finance, banking, payments, call center or pensions sector.
* Excellent knowledge of Microsoft Office suite
Essential Skills and Abilities:
* Ability to function in a fast-paced environment where standard of quality and timeliness are established
* Must possess excellent computer skills
* Must be goal oriented
* Ability to speak, read and comprehend German (Fluency C1 level), including English and possess good verbal communication skills
* Ability to deliver information at customer’s knowledge level in an understandable manner
* Strong interpersonal skills and ability to think independently and follow through effectively
* Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
* Excellent attention to detail
Apply Now or email: fatema.aziz@covalensolutions.com
This position is open for a specific market. Only candidates fluent in the advertised language should apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Outsourcing and Offshoring Consulting and Banking
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