About the Company:
Our client is a leading receivables management business in Ireland, founded in 1976. They have extensive experience and professionalism, making them the outsourcing partner of choice for many financial institutions and commercial organisations.
The company is renowned for their deep understanding of credit and strong risk-adjusted returns through investments in performing, rescheduled and non-performing credit and asset finance.
The Group spans 9 European countries and employs over 850 people.
Job Description
We are seeking an experienced collections agent to join our team on a permanent, full-time basis in Galway. You will report directly to the Collections Manager.
Responsibilities
* Administration and collection tasks associated with delinquent accounts
* Communicating with customers for the collection of payment on past due accounts via phone/email/letter
* Negotiation with customers to enact payment plans and settlements
* Retention of detailed records
* Respond to customer queries and inquiries
* Adherence to company and regulatory guidelines
* Ability to work in a fast-paced environment
Key Requirements
* A.P.A. Certified
* Minimum of 2-3 years collections experience
* Credit Paper Management preferred
* Proven track record in credit management
* Strong numerical, negotiation and analytical skills
* Strong communicator with excellent telephone manner
* Excellent time management and organisational skills
* Highly motivated with ability to take ownership of the role
* Computer literate with a good knowledge of Microsoft Word and Excel
* Good team player
* Experience in financial services industry a distinct advantage
* Experience of working with an automated dialler an advantage