Job Description
Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
* Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
* To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
* Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
* Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
* Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor.
* Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
* Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
* Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
* Flexibility to travel to cover in NDLS Centres other than your base location
* Commitment to working Saturdays as part of a fair roster rotation of same
* At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
* Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy.
This is not a definitive list and other duties may be added on an Ad hoc basis.
Qualifications
· Leaving Certificate and/or FETAC 5 skills certificate or greater
Additional Information
* Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
* Strong customer service focus and experience
* Fluency in both written and oral English – excellent documentation skills required
* Use of a Car & a Full Clean Driving Licence an advantage
* Excellent communication skills vital for this role
* Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
* Ability to work under own initiative without regular supervision or as part of a team
* Initiative and excellent problem-solving skills in a fast-paced environment
* Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
* Excellent PC Proficiency and knowledge of MS Office applications
Full training will be provided.