AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.
Annapurna Labs, as part of AWS, is looking for an experienced technician for the Graviton Core team (https://aws.amazon.com/ec2/graviton/). You will serve as first line of operational health and support for Annapurna Labs' Graviton servers in AWS data centers and will own the health and availability of multiple mass-volume globally deployed technology hardware products in AWS data centers.
As a member of a product team you will own complex system debugs involving HW, FW and SW components. You will deal with functional and integration aspects related to complex systems integrating several entities interacting with each other through network and/or PCIe. These will be running on Linux, Windows, and bare metal OS. You will be involved in architecture decisions, integrations, deployments and debugging related to complex systems while also providing remote and on-site support to our AWS global colleagues.
You will also provide leadership by driving the teams around you to raise the bar and deliver higher quality product on behalf of Amazon customers. This is a fast-paced, intellectually challenging position, and you will work with thought leaders in multiple areas of technology. You will set high standards for yourself and everyone you work with, and will be constantly looking for ways to improve the performance, quality, cost and reliability of products and services you own. We are changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.
Key job responsibilities
1. Lead triage, debug and root cause analysis of systems in AWS data centers
2. Enhancing the ability to troubleshoot issues and driving for closure of in-fleet problems
3. Co-work with Annapurna Labs monitoring team and other root cause teams to improve quality and reliability of products operation in the fleet
4. Provide Annapurna Labs’ ASIC design, SW development, QA and architecture teams information and requirements from customers’ fleet operation perspectives and represent the customer voice
5. Drive and maintain trainings, quality documentation and collateral in order to improve in-fleet operation
6. Willing to travel per need few times a year
- 4+ years of Debug Experience.
- 3+ years’ experience working with systems.
- Basic skills in scripting.
- Strong analytic and problem-solving skills
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