Responsibilities
1. Provide the members of the Credit Union with courteous, pleasant, and professional service. This can be via phone, face-to-face interaction, through our website/email, or by providing back-office support.
2. Back Office support can include, but is not limited to, the management and input of payrolls, direct debit payment management, assistance with loan underwriting and issuing, new member applications, or assistance with any of the range of services offered.
3. Front Line/Call Centre support can include, but is not limited to, the processing of loan applications, assisting members with their account management via phone, email, web, or face-to-face interaction, assisting members with Credit Control queries, and assisting members with any of the range of services offered.
4. Ensure participation in training to maintain knowledge of all products and services. Identify training needs with your line manager as required. Have a level of computer skills such that you are comfortable with our systems, as required to carry out your daily work and manage your workstation.
5. Partake in the Risk Management process, identifying risks to the Credit Union in conjunction with management and reporting any identifiable risks to the Risk Officer.
6. Operate always within the compliance framework, ensuring compliance with all legislation. All staff members are required to work within the parameters of our policies and procedures while ensuring that work is carried out in compliance with all legislation and regulatory directions as required.
7. Above all, ensure work is undertaken in a friendly, flexible, and informal manner, while always keeping the members' interests at heart.
8. Undertake such other reasonable and lawful duties as may be directed from time to time by any of your line managers or the management team.
9. Support, promote, and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low-carbon, and efficient Credit Union.
10. Any other duties that may be required.
Qualifications
1. The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance and deposit products (QFA/CUA/APA in Loans & Savings & Investments). (The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently).
2. Good IT Skills.
3. Excellent administration skills and attention to detail.
4. 1 to 4 years’ experience in a similar role would be an advantage.
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