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Technical Support Engineer - Semiconductor Process Control Equipment, Dublin
Client:
2040 KLA - Tencor Ireland Ltd.
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9be8bd14c8b4
Job Views:
73
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Description
We are looking for a Tech Support Engineer (TSE) to independently respond to issues where first-line product support has been unable to fix problems. TSEs work on difficult problems requiring in-depth system knowledge and understanding of operating principles. TSEs exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. If a depth of technical understanding is required, a TSE consults with other engineering teams and hosts meetings to determine the best course of action. Lastly, TSEs document troubleshooting processes and technical findings to generate service reports.
We will consider new graduates provided you demonstrate a strong hands-on competence and a desire to succeed.
YOUR MAJOR RESPONSIBILITIES:
1. Successful applicants will be formally trained at one of our award-winning training centers in California, USA, Singapore, or Taiwan.
2. Domestic and international travel up to 50% of the time to resolve urgent escalations at customer sites.
3. Acting as a technical escalation point for other support engineers, becoming an expert on our product.
4. Be the face of our company, ensuring customer satisfaction by solving complex issues with tools at customer sites.
5. Act as Technical Support representative for new product development.
6. Complete high-quality reports and documentation.
WHAT YOU WILL BRING:
1. An experienced engineer working with Semiconductor.
2. Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems.
3. Experience working on electronic systems within the semiconductor industry is a plus.
4. Outstanding interpersonal communication, analytical, and problem-solving skills.
5. Fluent in English and French is a must.
6. Full driver’s license.
WHAT WE OFFER:
1. Dynamic opportunity and growth potential in the Semiconductor Industry.
2. A competitive, family-friendly total rewards package.
3. Variable compensation components, e.g. participation in company stock purchase plan.
4. Company car or car allowance.
5. Award-winning training.
HOW TO BE CONSIDERED:
Please click the “Apply” button to submit your resume.
KLA is proud to be an equal opportunity employer.
Minimum Qualifications:
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
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