About Us
We are a fast-growing B2B gifting platform, empowering companies to build meaningful connections through thoughtful, personalized gifts.
As we scale, we're looking for a sharp, curious, analytical, and execution-focused BizOps & Chief of Staff hybrid to help us uncover what's working, drive key strategic projects, keep leadership aligned, and improve processes where needed.
The Role
This is a high-impact, cross-functional role — perfect for someone who is equally comfortable diving into data, streamlining operations, making practical, revenue-driving recommendations, and working directly with executives on strategic initiatives.
Key Responsibilities
1. Identify Bright Spots
o Analyze internal data across Sales, Customer Success, Marketing, Product, and Finance to spot patterns of success — and help leadership double down on what's driving results.
o Develop dashboards and regular reporting that highlights leading indicators of growth (not just lagging metrics), ensuring we are proactive, not reactive in our decision-making.
2. Operational & Strategic Problem-Solving
o Jump into high-friction areas (like margin optimization, sales handoffs, or onboarding processes) and recommend process improvements to unlock revenue and retention.
o Work closely with Finance to track SaaS revenue vs. marketplace revenue, and ensure we have a clear, real-time view of profitability and growth drivers.
3. Investor Relations & Board Management
o Partner with the CEO, VP Revenue, and Finance to build the story behind our numbers — helping us articulate what's working (and why) to investors.
o Own preparation for board meetings, fundraising materials, ensuring data-backed storytelling.
o Manage investor follow-ups and help craft metrics and operational narratives for data rooms, investor updates, and pitch materials.
4. Cross-Functional Glue
o Work across Sales, Marketing, Product, and Operations to connect the dots between what teams are doing and what's driving real results, ensuring alignment on key initiatives.
o Establish a regular cadence of internal reporting, so everyone (from execs to individual teams) is clear on what's working and where to focus next.
o Drive internal communication initiatives that strengthen culture, transparency, and decision-making.
5. Leadership Enablement
o Own the operating rhythm of the company and ensure leadership team meetings are focused, productive, and drive accountability.
o Partner with the CEO to ensure clarity in goal setting, OKRs, and strategic priorities across departments.
o Help leadership prioritize effectively and align teams on what matters most for growth.
6. In The First 6 Months, You Will
o Build a clear, data-driven view of our revenue engine — what's working, what's not, and where to invest for maximum impact.
o Create a handful of simple but powerful dashboards that leadership actually wants to check every week.
o Identify 2-3 key process changes that remove friction and directly improve conversion, retention, or margins.
o Improve internal planning and communication, ensuring leadership meetings drive focus, accountability, and execution.
o Help us shape our story using real data, not just gut instinct.
Requirements
* 4-8 years in a BizOps, Chief of Staff, Strategy, FP&A, or Consulting role — ideally at a fast-growing B2B SaaS or marketplace company.
* Experience supporting a fundraise process (Series B or later) or working directly with investors.
* Strong analytical skills (Excel/Sheets wizardry required; SQL a big plus).
* Experience building dashboards and reports using tools like Looker, Tableau, Python, or similar.
* Experience working directly with founders and leadership teams, with a knack for storytelling through data.
* Comfortable managing multiple projects across teams, with strong prioritization skills.
What We Offer
* Competitive salary + equity package.
* Flexible, remote-friendly working (with occasional team meetups).
* Opportunity to grow into a senior strategy or operations leadership role as we scale.