Job Opening
Service Desk Engineer Level 2
A career as a Service Desk Engineer Level 2 at Realtime offers the opportunity to work in Dublin City Centre and be part of a dynamic team. This permanent position involves managing and logging incidents and requests, resolving technical issues and escalating when necessary.
Key Benefits:
* Market-leading salary
* Comprehensive health package
* Career progression opportunities
Key Responsibilities:
* Experience in Helpdesk/Support Engineer role
* Maintenance of Microsoft Certifications
* Administration of Active Directory and Office applications
* Proficiency in Autotask and ITGlue
* Excellent desktop skills
* Incident and service request management within SLA
* Logging incidents and requests in PSA Tool
* Technical problem resolution for software applications and network systems
Requirements:
* Helpdesk/Support Engineer experience
* Microsoft Certification (active directory and office)
What You Get:
* Opportunity to work in a dynamic team
* Permanent position in Dublin City Centre
Work Environment:
* Dublin City Centre
Our Team:
* Dynamic and growing company