Responsibilities
:
1. Providing support to clients through phone, chats, and tickets
2. Technical and functional support for the Interactive Brokers’ platforms
3. Desktop applications (Windows, macOS, and Linux)
4. Mobile applications (Android and iOS)
5. Troubleshooting and support for Interactive Brokers’ web-based offerings
6. Problem management with a focus on wide-scale technical issues
Requirements:
7. Bachelor’s degree, preferred if in a technical field
8. Two-plus years in client facing support role
9. Two-plus years’ experience working with Windows, and Mac, software support, connectivity support
10. Excellent verbal and written communication skills and the ability to work effectively in a team environment
11. Experience working with support ticketing systems
12. Adaptable to a constantly changing technical environment
13. Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
14. Languages: fluency in English and Spanish
15. Any other European language is a plus
16. Experience with financial products and services is a plus
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