My Client is a luxurious 4-star Hotel destination offering guests an unforgettable experience.
With a long-standing reputation for excellence, we are now seeking a passionate and proactive Duty Manager / Guest Relations Manager to join our well-established management team.
This is a fantastic opportunity for an ambitious hospitality professional eager to grow within a vibrant, busy, and highly respected resort.
Key Responsibilities Oversee and support the day-to-day operations of the resort in collaboration with the senior management team.
Take full operational responsibility during your shift, ensuring smooth service delivery across all departments.
Maintain a visible presence throughout the property, especially during peak times such as check-ins/outs & meal services.
Lead, manage, and motivate a team of up to 30 staff members during peak hours.
Provide hands-on assistance across departments including Front Office, Food & Beverage, Housekeeping, and Spa where necessary.
Deliver a consistently exceptional guest experience, resolving issues promptly and professionally to ensure complete service recovery.
Work closely with the Food & Beverage and Front Office teams to ensure high standards of service and presentation are upheld.
Monitor and enforce adherence to SOPs and operational standards in all areas.
Act as the go-to contact for all guest relations queries, special requests, and VIP handling.
Ensure all public areas, guest facilities, and back-of-house zones are clean, safe, and up to brand standard.
Attend and contribute to daily team briefings and maintain an effective handover system to ensure continuity between shifts.
Conduct regular walkthroughs and inspections of the property, ensuring fire exits are clear, signage is up to date, and all areas are guest-ready.
Support stock requisitions and equipment access outside normal hours.
Participate in training and mentoring of junior staff, supporting their professional development.
Candidate Requirements Minimum of 2 years experience in a Duty Manager or similar supervisory role in a busy 4/5 star hotel.
Strong knowledge and background in general hotel operations.
Previous Front Office and guest-facing experience is an advantage.
A natural leader with excellent communication and people management skills.
Ability to think on your feet, make decisions under pressure, and handle challenging situations with discretion.
A team player who is also confident working independently.
A genuine passion for guest satisfaction and a commitment to delivering memorable experiences.
Flexibility to work a variety of shifts including evenings, weekends, and holidays.
To Apply: If you're a results-driven leader with a passion for hospitality and operational excellence, we would love to hear from you.
Submit your CV in MS Word Format and a brief cover letter outlining your suitability for the role.
For full details please forward current CV or call Richard at Skills: Hotel Management Food and Beverage Operations Manager Rooms Division Management Duty Management Guest Relations Benefits: Meal Allowance / Canteen Paid Holidays Parking