SureSkills is excited to partner with a well-respected charity to find an IT Support Officer to join their Dublin HQ. This is a fantastic opportunity for an experienced IT professional to work hands-on with cutting-edge systems, support a meaningful cause, and take ownership of key processes and projects in a dynamic IT team.Please Note: Applicants should hold a valid working permit in order to be considered. A driving licence and use of a vehicle is a requirement for this role.What you’ll do:Provide best-in-class end user support across key applications (Salesforce, Google Workspace, DocuSign)Efficiently on-board and off-board end users.Support in all use of devices.Account and password maintenance and support.Attending meetings with the IT and wider team.Prepare and distribute written reports.Ensure adherence to all organisational policies and procedures.What you’ll need:3rd Level degree within Technology, Computer Science or other relevant field.Industry certification within Salesforce, Google Workspace or other relevant technologies.Experience within a customer service/customer-facing environment.Experience of coding for the web (HTML, CSS), is desirable.Excellent verbal and written English communication skills.Proactive with an ability to use own initiative within a busy environment.Highly organised with a keen attention to detail.What you’ll get:29 days annual leave + public holidaysOpportunities for career growth and developmentImportant: Applicants must have a valid work permit and a full driving licence with access to a vehicle.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation Technology, Administrative, and Customer ServiceIndustriesPublic Policy Offices and Non-profit Organizations
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