Spa Reception Manager
We are seeking a Spa Reception Manager to join our team at The K Spa.
A unique resort & spa experience awaits you at The K Club, nestled in the Irish countryside yet just outside Dublin's doorstep.
Our 550-acre estate offers a variety of career and training opportunities for those who wish to be part of a supportive team that encourages personal growth.
This role at The K Spa provides the opportunity to work with two renowned brand partners: Ground Well-Being and Natura Bissé.
These leading brands are at the forefront of wellness and luxury skincare.
The K Club is certified as a Great Place to Work by its employees.
This is because our hardworking team members feel valued, encouraged, and appreciated.
Key Responsibilities:
* Greet and assist guests, ensuring their satisfaction with spa services and addressing any issues or feedback promptly.
* Work closely with the spa team to deliver a welcoming and rejuvenating experience for clients while driving sales and managing inventory.
* Provide information on spa services, promotions, and packages; assist in personalizing client experiences.
* Handle guest complaints or concerns with professionalism and escalate as needed.
* Conduct team meetings to discuss performance, introduce new products/services, and reinforce service excellence.
* Provide regular feedback to team members and encourage a positive work environment.
* Promote spa services, products, and membership options to increase client retention and satisfaction.
* Monitor product inventory levels, place orders as needed, and assist in retail sales to meet revenue targets.
* Support the Spa Manager in developing and implementing promotional activities, social media, and marketing initiatives.
* Assist with daily financial tasks, including cash handling, processing payments, and reconciling transactions.
* Support the Spa Manager in monitoring budgets, controlling costs, and maximizing profitability.
* Prepare sales and operational reports as requested.
Requirements:
* Available to work a 39-hour week across a 7-day roster, shifts include weekend and evening work.
* Previous experience in a spa or hospitality setting, with some leadership or supervisory background.
* Strong communication, organisation, problem-solving, and customer service skills, with knowledge of spa treatments and industry trends.
* Detail-oriented, approachable, proactive, and supportive, with a strong client-focused mindset.
Benefits:
* Commission on retail sales in The K Spa
* Ongoing investment in your personal development with access to internal and external training programmes
* Fantastic opportunities to progress your career
* Monthly recognition programme
* Employee Assistance Programme
* Bike to Work Scheme
* Social events
* Uniform
* Meals while on duty
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends
* Life Assurance
What We Offer:
The K Club is certified as a Great Place to Work
We offer a range of benefits to support your well-being and career growth