Technical Account Manager, AWS Enterprise Support
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you will have a direct impact in helping our customers gain the most value from cloud technology. You will craft and execute strategies to drive our customers' adoption and use of AWS services.
This includes a range of products such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
You will provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key Job Responsibilities:
1. You will build solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you will drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you will proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
10. Uplift customer capabilities by running workshops, immersion days, etc.
BASIC QUALIFICATIONS
* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
* Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
* Ability to juggle tasks and projects in a fast-paced environment.
* Fluency in English and Russian or Ukrainian.
PREFERRED QUALIFICATIONS
* Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
* Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.
* Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
* Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
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