At MCS Group, we are seeking an experienced Windows Rollout Engineer to join our team for a 6 week project.
The Role
You will be responsible for the roll-out of Windows 11 at our Belfast site. As IT Support Engineer (Deskside), you will provide technical support for laptops, mobiles, desktops and AV equipment to internal customers across the organisation.
Duties and Responsibilities
* Provide deskside support across hardware, equipment setup, and the roll-out project.
* Communicate with stakeholders across the business at all levels of seniority.
* Assist internal customers by phone, email, and face-to-face.
* Play a key part in the roll-out of Windows 11 for the site.
The Ideal Candidate
We are looking for someone with:
* Previous experience in a similar Desk-side / hardware support role.
* Prior roll-out experience, particularly with Windows 10/11.
* Experience with MS In Tune and Azure.
* Demonstrable experience of working in an IT Customer Services role.
* Previous experience with Apple products / i Macs is desirable.
About the Project
This is an on-site position, requiring 5 days per week on site in our Belfast City Centre office.
The successful candidate will have excellent customer service skills and be able to build strong working relationships with internal stakeholders at all levels.