DescriptionAs the Fee Setup & Maintenance (FSM) Analyst you will play an important role in supporting Merchant pricing setup, maintenance requests, and end-to-end document management. You will interact with various teams, including the EU Implementation, Account Management, Legal, Product, Sales, and Relationship Management teams
Job responsibilities
Complete legal and pricing documentation requests, ensuring adherence to business rules and risk mitigation
Complete the countersignature process for contractual documentation
Update fee schedules based on account executive direction and pricing model and Input relevant fee pricing and contractual changes into the centralized CRM system within agreed SLA
Manage the end-to-end document management process, including receiving, tracking, managing, and storing documents for EU client service and implementations
Review paperwork for completeness and accuracy, validating work requests
Liaise with Account Management and Implementation teams to address information gaps and ensure timely delivery
Through the day to day management of work requests, highlight any improvements which may streamline the team’s processes and enhance the overall Customer Experience and Provide subject matter expert support for ad hoc initiatives
Required qualifications, capabilities, and skills
Strong organizational skills, attention to detail, and ability to prioritize tasks
Knowledge of e-commerce payments and financial services industry
Strong focus on Customer Service
Effective verbal and written communication skills
Ability to multitask and balance multiple tasks simultaneously
Problem-solving and analytical skills
Banking and credit card experience preferred; contractual experience is a plus
Preferred qualifications, capabilities and skills
Minimum 5+ years of business-related experience
Proficiency in Microsoft Outlook, Word, and Excel