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TECHNICAL SUPPORT ENGINEER-TIER/LEVEL LL
Client:
PlaceMe Recruitment
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5c9a9b598901
Job Views:
170
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Description
Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers, and Customers.
Key Responsibilities:
* Investigate customer issues/queries that require a technical understanding of software, hardware, and systems.
* Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge.
* Provide training to the first line customer support team on new features/functions.
* Fix bugs.
* Work with suppliers to address technical issues.
Qualifications:
* Technician level - certificate or basic degree in Computer Science, Electronic, and Software systems.
* Must have excellent diagnostic skills.
* Must have experience with Linux OS, MacOS, and Windows operating systems.
* Must have very good communication skills and conflict management skills.
* Must be able to work on own initiative.
* Knowledge of embedded systems and Always-on Enterprise applications.
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