A prestigious global company seeks a skilled Client Services Specialist to join their finance team on an initial 12-month contract with the potential for extension.
Key Responsibilities:
* Deliver exceptional service by responding to investor queries via phone and email, ensuring strict service level agreements are met.
* Support Team Leaders with call monitoring and mailbox management tasks.
* Mentor and coach new team members, serving as a valuable point of reference.
* Conduct regular reviews and implement improvements to enhance service quality.
* Verify phone trade data and ensure accurate documentation is maintained.
* Prepare and distribute team statistics and reports.
Requirements:
* Experience in phone-based customer service within a contact center environment.
* Excellent Excel and Word skills with attention to detail.
* Proven ability to multitask, meet deadlines, and work independently.
* Strong communication, analytical, and interpersonal skills.
About This Opportunity:
This is a fantastic chance for someone with a background in contact center operations to take on a senior, impactful role in a fast-paced multinational environment with excellent flexibility.