Customer Services Executive
Abbey Quarter/Hybrid
Tirlán
Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.
Role Profile
This role will report into the Customer Services Senior Executive and will involve working closely with the Agri Customer Service, Commercial, Logistics, Quality and Planning teams. The position will play a key contributing role in supporting the CS Team in daily tasks to ensure the effective running of the function, actively engaging in projects to improve processes, procedures and prioritising customer experience.
Responsibilities
Processing calls, queries and daily tasks from stakeholders, staff and customers.
Maintain an orderly workflow according to priorities, executing tasks in an efficient manner.
Be actively involved in mapping, testing and implementing projects to support our voice of customer ambitions.
Analyse statistics and compile accurate reports using SAP, C4C and SAC.
Support and contribute to our 3M performance management process and monthly meetings.
Handle complex and escalated customer service issues through to resolution.
Participate in key customer service projects and initiatives
Coordinating with management to improve quality of service and productivity through continuous improvement.
Requirements
Strong experience in providing customer service support
Excellent knowledge of systems, methods and techniques
Advanced knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Advanced troubleshooting, multi-tasking and delivery skills
Customer service orientation
Strong decision making skills
We offer
Hybrid working
Free parking incl. EV charging – where applicable
On-site gym free to use for employees
Bike to work scheme
Work/life balance and collaborative work culture
Career progression opportunities
About us
Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
Join our Talent Pool
Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers