Aftersales Operations Manager
We are seeking an experienced Aftersales Operations Manager to join our expanding team.
Job Description
The successful candidate will have previous Senior Aftersales Management experience in the motor trade. The role is responsible for customer care, overseeing warranty, managing and developing key aftersales accounts, ensuring brand standard targets are achieved across the network.
Main Responsibilities:
* Warranty: Responsible for the overall operation of warranty policy, warranty audits and achievement of brand objectives.
* Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's goals and objectives.
* Sales and Revenue Generation: Identify and cultivate relationships with dealers/partners to drive sales growth for parts and accessories.
* Team Collaboration: Collaborative approach with all internal departments.
* Planning: Develop a business plan that aligns with company goals and growth strategy.
* Customer Engagement: Build and maintain strong relationships with dealers and partners.
* Reporting and Analysis: Prepare dealer KPI reports on sales performance, customer satisfaction, market trends, and competitive analysis.
Essential Skills & Experience:
* Commercial awareness.
* Process driven, displaying excellent organizational skills.
* Customer orientation along with the ability to adapt/respond to different types of situations.
* Excellent communication and presentation skills.
* Proficient in MS Excel & PowerPoint.
* Ability to multi-task, prioritize, and manage time effectively.
* Senior Automotive Aftersales experience at retail/distributor level.
Career Incentive & Benefits:
* Competitive salary & bonus structure.
* Company Car.
* Laptop & Mobile phone.
* Great career progression opportunities in a growing company with strong market growth.
* Fast-paced and friendly team environment.
* Continual training and development.