The opportunity
We currently have an exciting opportunity for a Claims Support Team Member to join our Cork office. A great opportunity for recent graduates or individuals wishing to progress their career within the insurance industry with long term career prospects. Reporting to the Claims Team Leader your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region’s efficiency and productivity in the handling of claims.
The role
* Provide technical claims handling support
* Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
* Register new claims and acknowledge/notify associated parties
* Liaise with the insured, insurers, brokers and any other stakeholders to ensure optimum service levels and to become a point of contact, where needed
* Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
* Deal with internal and external queries in a professional manner and accurately record conversations/messages
* Ensure compliance with financial procedures, such as the invoicing process
* Ensure data is accurately input in order to achieve high standards of data quality and management information
* Recording daily timesheets
* Run, check, analyse and distribute various management information reports
* Assist with the preparation of client and business presentations
* Attend client review meetings, as required
* Participate and contribute to projects as required
* Other ad hoc duties as required
About you - Knowledge and Experience
Essential:
* Demonstratable administration skills, with previous experience in administrative and/or support roles
* Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities
* A strong team player, with excellent interpersonal and communication skills
* Ability to deal professionally at all times with clients, policyholders and third parties
* Strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint
Desirable:
* Specific sector administration experience would be advantageous
* APA or CIP qualifications would be beneficial
* Advanced Excel skills
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