Liability Claims Handler
You will be involved in handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives.
Key Responsibilities:
* Managing a portfolio of cases to ensure each case is reserved appropriately in line with the company's case reserving methodology.
* Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
* Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
* Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
* Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
* Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
* Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
* Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
* Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
* To work always within your individual claims handling license.
* To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
* To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
* To have a full understanding of relevant legislation and market agreements/developments.
* To always adhere to Claims Best Practice.
Requirements:
* CIP/ACII preferred or other recognized qualifications.
* 2/3 years experiences in Injury & Liability Claims.
* Knowledge of local market.
* Working always within your individual claims handling license.
* Customer service experience in financial services industry.
* Excellent communications skills.
Regulatory Requirements:
* Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification).
* This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.