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Customer Service Operative, Westport, Co. Mayo
Client: Carraig Donn
Location: Westport, Co. Mayo, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference:
Job Views:
18
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
The Company:
Carraig Donn, established in 1965, is Ireland's premier retailer of Fashion, Jewellery and Giftware products. Our team of experienced buyers strives to bring our customers quality products that are unique and exclusive to Carraig Donn stores. We pride ourselves on providing genuine, honest customer service and an excellent retail experience.
We currently employ over 500 people across our Head Office and retail stores with 40 branches nationwide. Our central warehouse, buying offices, dispatch center, and e-commerce operations are all conducted from our home on the Lodge Road, Westport, Co. Mayo. Carraig Donn is continuing to grow year on year, with an exciting 10-year expansion plan.
Job Role:
This is an exciting full-time opportunity for a Customer Service Operative to join the online department at Carraig Donn. You will be responsible for providing exceptional service to our customers and our stakeholders across a range of channels including emails, phone, chat, and social media. Experience within a similar role is vital as well as being a strong communicator.
Within this role, you are required to build and improve internal processes and introduce positive change through customer-centric initiatives. This role is offered on a full-time, 40-hour contract, Monday-Friday primarily with weekend and occasional evening work on rotation.
Responsibilities:
1. Ownership and accountability for the development of the department and seeking out improvement for a better shopping experience for the customer.
2. Effectively manage and utilise the company's Customer Care systems to ensure all customer queries are followed up in a professional and timely manner.
3. Provide high-quality customer support dealing with queries/complaints and collaborate with internal departments via phone/email to resolve issues.
4. Effectively manage and ensure the smooth running of our Returns department.
5. Support the teams with constructive feedback and work on solutions.
6. Maintain collaborative relationships with our stores and external partners.
7. Assist with other online operations when business needs arise.
Skills Required:
1. 2+ years Customer Service experience in a busy environment.
2. Familiarity with GDPR guidelines and Irish consumer legislation.
3. Professional, friendly & calm manner.
4. Clear communicator with strong organisational skills.
5. Computer literate (knowledge of Gorgias, Shopify, Microsoft Office, etc.).
6. Excellent literacy and strong grammar skills.
7. Fluent in English (oral and written).
8. Ability to work as part of a team and on their own initiative.
What We Offer:
1. Competitive Compensation Package: Enjoy a competitive salary that reflects your experience and skills.
2. Flexible Work-Life Balance: Benefit from flexible working arrangements that suit your lifestyle.
3. Career Advancement Opportunities: Grow your career with us and take advantage of our culture of mentorship and development.
4. Supportive and Inclusive Work Environment: Join a diverse team of talented individuals who are passionate about delivering exceptional customer experiences.
5. Continuous Learning and Development: Access a variety of learning resources, training programs, and workshops to enhance your skills and knowledge.
6. Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits package.
7. Employee Discounts and Perks: Enjoy generous staff discounts on our exclusive product range.
8. Health and Wellbeing Initiatives: Benefit from initiatives such as our bike-to-work scheme and access to our Employee Assistance programme.
Join Carraig Donn and become part of a team that values your talent and dedication. Experience the rewards of working for Ireland's premier lifestyle retailer as you embark on a fulfilling career journey with us. Apply now to seize this exciting opportunity!
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