Project Manager - Apple Store Online User Acceptance Testing (UAT) Automation
We are revolutionizing the world of technology, and we need your help to make it happen.
At Apple, our goal is to deliver a magical digital experience to our customers. We strive to make every customer feel like they're our only one, and we're looking for someone to join us in achieving this mission.
The User Acceptance Testing (UAT) team ensures that our online store offerings work seamlessly and provide the desired experience. As a UAT Automation Project Manager, you will play a crucial role in driving the advancement of test automation, increasing coverage, and building efficiency and scale for this team.
Description
This role involves managing and leading automation efforts for multiple global cross-functional UATs with concurrent timelines. You will establish automation standards, guidelines, technologies, and approaches for the UAT projects to reduce testing cycles with a goal of 100% automation.
You will be working closely with IS&T and Business partner teams to connect the dots across orgs and partner on advancing our test automation capabilities and tooling. This is a highly energized environment with some of the most hardworking, creative individuals in the industry.
Responsibilities:
* Developing and executing the test automation strategies, processes, and reporting for the ASO UAT team.
* Collaborating with multiple IS&T and Business partner teams to connect the dots across orgs and partner on advancing our test automation capabilities and tooling.
* Building deep subject matter expertise of our E2E digital customer journeys, business processes, and underlying systems.
* Working with business and technical partners to understand each digital solution that we build and using this knowledge to define a test automation plan for each that thoroughly evaluates functionality, usability, and reliability/scale across a range of use cases.
* Operating as a regional Automation lead of ASO functional and cross-functional tracks for larger UAT program, and/or as part of a global team supporting work that may be covered across regions.
* Leading test resources through successful execution of automated testing scenarios while providing input into processes driving continuous improvement and alignment with industry best practice.
* Troubleshooting, resolving, and triaging automation-related defects. Taking learnings into consideration for future product needs and roadmaps.
Minimum Qualifications
* Test Automation experience in a field requiring a deep understanding of complex and integrated systems.
* DIRECT EXPERIENCE IN IT, UAT, OR PVT BUILDING AND IMPLEMENTING TEST AUTOMATION STRATEGY, PROCESSES, METHODOLOGY, AND TOOLING.
Preferred Qualifications
* DEEP EXPERIENCE PERFORMING MANUAL AND AUTOMATED TESTING WITH VARIOUS FRAMEWORKS AND TOOLS LIKE JAVA, PYTHON, AI/ML, SELENIUM, CUCUMBER, JENKINS, CI/CD, etc.
* EXTENSIVE IT, UAT, AND/OR PVT TESTING EXPERIENCE WITHIN AN E-COMMERCE OR CONTACT CENTER LANDSCAPE.
* COMMUNICATES WITH CLARITY, BOTH WRITTEN AND VERBALLY.
* EXPERIENCE WITH TRANSACTIONAL COMMERCE SYSTEMS SUCH AS SAP (S4 PREFERRED).
* EXCELS AT SEEING AROUND CORNERS, IDENTIFYING POTENTIAL AREAS OF CONCERN, HAVING A PROPER SENSE OF URGENCY, AND CAN RALLY TEAMS TO REVIEW AND MITIGATE RISKS IN A PROGRAM.
* Demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner.
* Demonstrates good facilitation, negotiation, and conflict resolution skills.
* Is an outstanding team player, is detail-oriented, quality-focused, and has deep analytical and problem-solving skills.
* Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
* Possesses a deep understanding of the Software Development Lifecycle (SDLC), in both a Waterfall and Agile development landscape.
* PMP or Project Manager Certifications a plus.
* Bachelor's degree in Computer Science or a directly relevant discipline.