The Assistant Housing Officer Role
We are seeking an experienced professional to join our team as an Assistant Housing Officer. This is a full-time, 12-month fixed-term contract based in Blanchardstown, Dublin 15.
Key Responsibilities
* Deliver Comprehensive Housing Management Services: Ensure tenants receive high-quality housing management services, recover rent arrears effectively, and meet set targets.
* Address Tenancy Agreement Breaches: Promptly address tenancy agreement breaches and resolve issues efficiently.
* Maintain High Standards: Maintain high standards in customer interactions and ensure properties are let within target times.
* Support Housing Officers: Assist Housing Officers in identifying and implementing estate improvements, encouraging resident engagement initiatives, and fostering community involvement.
Collaborate with Internal and External Partners
* Coordinate Planning: Coordinate with internal departments and external agencies to ensure smooth planning and delivery of new developments.
* Health and Safety: Oversee timely completion of health and safety checks and inspections by Housing Officers.
Enhance Customer Experience and Service Delivery
* Engage Tenants: Actively engage tenants to gather feedback on service quality and drive continual improvement.
* Customer Service Policies: Support the development of customer service policies, including customer complaints management.
Maintain Accurate Records and Monitor Performance
* Update Systems: Ensure accurate updates of computerised systems, including Civica Cx, RTB portal, occupancy returns, rent reviews, and data spreadsheets.
* Generate Reports: Generate and maintain monthly and quarterly performance reports.
Additional Duties and Compliance
* Administrative Tasks: Perform tasks to ensure the effective running of services, including administrative, financial, and health & safety responsibilities.
* Regulatory Requirements: Promote and adhere to regulatory requirements, such as GDPR, RTB legislation, and Housing Regulator standards.
Requirements
* Experience: A minimum of four years' experience in client services, high-level customer support, or a dynamic administrative role involving complex responsibilities.
* Skills: Excellent administration skills with proficiency in MS Word, Excel, and Outlook. Excellent communication skills both written and verbal. Strong analytical and reporting skills.
* Knowledge: Extensive knowledge of social and affordable housing and of tenancy management.
* Qualifications: All candidates must currently reside within a commutable distance with full working rights.