Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.This role requires two days per week in our Kilkenny HQ.As Head of Software Development, you will help to lead the development organisation, playing a pivotal role in shaping the company's technological direction and ensuring the successful delivery of innovative products. You will be responsible for driving the execution of new features, overseeing platform enhancements, and maintaining the stability and quality of our SaaS platform. You will also introduce forward-thinking development methodologies to enhance both speed and quality in alignment with the company's evolving business goals.This is a leadership role that demands significant hands-on technical expertise and prior experience in leading teams. It is well-suited for professionals aiming to advance from roles such as Principal Software Engineer or Engineering Director into a more senior leadership position.Key Responsibilities:Strategic LeadershipDefine and execute a clear vision for the engineering team, ensuring alignment with the product roadmap and business objectivesOversee all aspects of software engineering, including development methodology, project planning, architectural decisions, risk management, and successful delivery against the technical roadmapManage the strategic allocation of resources, ensuring scalability, quality, and efficiency in development and release cycles, with a focus on automated quality assuranceTeam Leadership & DevelopmentLead, inspire, and mentor a high-performing, cross-functional engineering team committed to excellence, innovation, and collaborationGuide recruitment, staffing, and professional development efforts to build a world-class engineering teamFoster continuous improvement in engineering practices, processes, and tools to enhance team performance and product qualityTechnology Strategy & InnovationStay ahead of emerging technologies and industry best practices to drive innovation across the engineering functionEvaluate, adopt, and integrate new technologies to enhance engineering processes and optimize the SaaS platformProgram & Project ManagementManage a diverse portfolio of development projects, ensuring alignment with business needs and technical roadmapsCollaborate closely with Product and Quality Assurance teams to prioritize and deliver high-quality features and functionalityChampion the use of Agile, DevOps, and DevSecOps methodologies to ensure efficient, secure, and scalable software deliveryDevelopment & SupportLead the engineering team in the development of automation solutions, continuous systems analysis, and software enhancementsDrive collaboration between engineering, product, and QA teams to ensure high performance, stability, and scalability of the platformLeverage a deep understanding of business needs to proactively address service delivery challenges and identify opportunities for improvementRequirements:Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experienceMinimum of 15+ years of experience in software engineering, including at least 5+ years in a leadership roleStrong expertise in both frontend and backend development, with experience in full-stack architecture (e.g., C#, PHP, Angular)Proven success in building and maintaining scalable web applications, ideally on AWSExperience with multi-tenant SaaS platforms and microservices architecturesProficiency with container technologies (Docker) and messaging frameworks (e.g., SQS, Kafka)Expertise in API development, systems integration, and Agile, DevOps, and DevSecOps methodologiesExperience in SaaS and/or Fintech environments is a plusExperience managing third-party supplier contracts and relationshipsWillingness to travel for industry events and client/partner meetingsKey Skills & Competencies:Exceptional leadership skills with the ability to align diverse teams around a unified vision and strategyProven ability to balance technical innovation with business needs, delivering solutions on time and within budgetExperience managing geographically distributed teams across multiple time zonesStrong problem-solving skills, with a focus on delivering high-quality software solutions in a dynamic environmentAbility to set and track key performance indicators (KPIs) and metrics to measure engineering team successExcellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholdersExperience in leading global engineering teamsFamiliarity with core security principles and practicesExperience with CI/CD pipelines and automated testingFrontend/UI development experience is advantageousHands-on experience with containerized technologies and microservices (AWS preferred)Benefits:At Taxback International, we foster a culture of innovation, collaboration, and personal growth. We're committed to supporting our team in achieving their potential, offering an environment where talent is recognized and nurtured. As a proud recipient of Great Place to Work and Deloitte's Best Managed Companies awards, we believe in a holistic approach to employee satisfaction.Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:Competitive pensionFlexible Working Policy with a combination of remote and office working and a flexible approach to working hoursCompetitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leaveEmployee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per yearDeath in Service BenefitMilestone Recognition ProgrammeProfessional & Personal DevelopmentRewards & RecognitionEmployee Wellbeing Programme, CluneTech LifeTaxback International is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.
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