3D Customer Support Agent at one of Europe's leading online retail groups (ft, 40.5 hours/week)
Are you an experienced Customer Support Agent? Have you experience or an interest in 3D printing? Then we're looking for you to join 123-3D.ie in our Dublin office.
Customer Support is the first point of contact for our clients, who vary from home users all the way to large corporates. You'll be asked the widest range of questions and your goal is to help everyone in the best possible way. We're only fully satisfied when our clients are!
You're right for the Customer Service Agent role at 123-3D.ie because:
* You have a minimum of 1-3 years of experience as a Customer Service Agent, preferably in a technical environment.
* You have a working knowledge of 3D printers and accessories, and if not, you are ready and willing to learn about everything 3D printing.
* You are a solid team-player and like to work closely with other colleagues.
* You have an interest in technology, and how things work.
* You can ensure all customer emails/queries are replied to in a timely and professional manner.
* You're keen to learn about our brand and how we do things.
* You have very good spoken and written English language skills.
* You’re friendly and work well under pressure.
* You have good communication skills and great time-keeping.
* You have the ability to multi-task.
And in return, here's what you can expect from us:
* A rewarding job in a thriving, vibrant company.
* Exposure to the latest emerging technology in the world.
* A competitive salary and benefits.
* Great local and international colleagues.
* Training opportunities and room for personal development.
* Free parking.
* Performance-based bonus.
Why work at 123-3D.ie:
* You'll work in a dedicated and energetic team where your personal contribution is valued.
* You'll work in an international company and be in daily contact with foreign colleagues.
* We believe in a good work/life balance.
* We are a young and dynamic company with an informal work environment.
* We embrace new ideas and technologies.
* Both in Ireland and the rest of Europe we're growing fast, so there are lots of career opportunities.
123-3D.ie is part of the wider 123ink group of companies operating across Europe. The group has in excess of 6 million clients in Europe. To cope with our continued growth, we recently opened our own production facility in China! Each of our shops, regardless of the country, offers competitive pricing, best-in-class delivery times, great service, and expert advice.
Our goal is to be THE biggest and best in the coming 3-5 years and we've plenty of room here for another 20 colleagues. Right now, we're looking to expand our Customer Service team. Maybe you could be our next team member!
If you're curious and want to take it to the next level, then we invite you to apply now! Send your application and CV to join@123ink.ie.
Would you like to know more about the position or about our sister companies? Feel free to mail us!
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